To our guests from overseas
Welcome to the T.O. Department Store

The T.O. Department Store is located in a six-story building offering an extensive range of products.
Among our merchandise are clothing, jewelry, cosmetics, luxury handbags and wrist watches,
household electronics, home goods, and much more.
That’s not all, we also have a food supermarket, a 100-yen shop (DAISO), and a café.

In summer 2015, a new duty-free system was launched.

The time taken to complete the process is much shorter now.
About 80% of the processing time is reduced compare with the previous system.


Address written in Japanese (北海道函館市梁川町10-25)

T.O. Department Store


Support provided mainly in Japanese.
We also have English speaker but it will depends on his availability on that day.


Hours of Operation
Open 365 days a year, 10 a.m. to 7:00 p.m.

Floors 1 and 4 are open until 8:00 p.m.

Accepted Payment Methods

Accepted Payment Methods

Tax Exemptions

Tax Exemptions

Our store will gladly accept applications for tax exemptions.
(only on the day of purchase)

The Tax Free Requirement

(1) Who is eligible for Tax Free?

Foreigner who have been staying in Japan less than 6 months,
passport is require when making an application.
(Residents of Japan are not eligible.)

(2) What Products, and Which Outlets are Tax Free in TO Department Store?

Rules That Should Be Pay Attention

In case you need assistance…

translation tablet devices

We provide translation tablet devices and conversation sheets
(point to expressions, etc.) on the 1st ~ 3rd floors for
your convenience. The supported language mainly include English,
Chinese (traditional and simplified), Korean, and Thai
(various other language are also supported).

Procedure & Step by Step Guide to Tax exemption service

  1. Firstly choose the products that you want in the department store.
  2. Secondly, one of our staff will guide you to the tax exemption service center at:
    2nd Floor - World Import Boutique EX (Business Hour: 10:00 a.m. to 7:00 p.m.) or,
    1st Floor - Handbag Corner (Business Hour: 7:00 p.m. to 8:00 p.m.)
  3. Complete the tax exemption process.
    The person who make the purchase is required to have a passport (with entry certification stamp).
  4. Make Payment.
    Others than Japanese yen, we also accept various cards such as VISA, MASTERCARD, AMERICAN EXPRESS, and 銀聯-CHINA UNION PAY CARDS.
  5. Packing and Sealing
    Thank you for your purchase, the items will be sealed with a specified transparent plastic which you are not advisable to open it until you have leave Japan.
  6. We will be looking forward to serve you again.

Tax exemption service center

(Store directory)
2F Tax exemption service center
1F Tax exemption service center