Dear Customer,
We wanted to inform all our customer that T.O. Department Store will be closing down on the 31st August 2023. We thank you for your continued patronage all these years, and appreciate your long-term support & kind understanding.

Greetings to our guests from oversea!

Welcome to T.O. Department Store

T.O.Department Store

Short Introduction

T.O.Department Store is located in a six-story building offering an extensive range of products. Among our merchandise are clothing, jewelry, cosmetics, luxury handbags and wrist watches, household electronics, home goods, and much more. That’s not all, we also have a food supermarket, a 100-yen shop (DAISO), and café.

Business Hours

Open 365 days a year, 10 a.m. to 7:00 p.m.
Ground (1st) & 3rd Floor open until 8:00 p.m.

(US Eng: 1st Floor & 4th Floor)


10-25, Yanagawa-cho, Hakodate, Hokkaido
北海道函館市梁川町10-25 (Address written in Japanese)

Telephone & Email Assistant

(+81) 138-32-0001 / Email us: inquiry form
Support provide mainly in Japanese.

(We also have English speaker but it will depends on his availability on that day.)

Accepted Payment Methods

Cash (in Japanese yen)
Credit Cards

銀聯 China Union Pay Card (debit cards)

Always looking forward to your arrival!

Access Us & Choice of Transport

Here we are!

Access Map

For more detail, Go to Google Map

Choice of transport

1By Taxi: About 10-minutes taxi ride from the JR Hakodate Station “函館駅前 Hakodate Ekimae”.
2By City Streetcar“市電 shiden”: Take the streetcar from JR Hakodate Station “函館駅前 Hakodate Ekimae”, ride until Station “五稜郭公園前 Goryokaku Koenmae”. After arrived at Station “五稜郭公園前 Goryokaku Koenmae”, takes around 10 minutes walk.
3By Own Vehicle: We provide free parking. (space available for 114 vehicles)

Your are most welcome to join us!

Latest News, Events & Updates

WeChat Pay Campaign!

2018.09.26 Great Offer!

WeChat Pay China National Day Campaign!

Duration: 26th September 2018 Onward.

(End Date Not Fix Yet)


1The cash back benefit applies when a full payment was made within 2 RMB (around Yen 32) and a maximum of 200 RMB (around Yen 3,200) at any WeChat Pay participating store.
2The customers are allow to choose whether to receive a full amount cash back, or a next time purchase coupon would be issued.
3The cash back amount would automatically refund into customer's WeChat Pay Wallet.
4As for the coupon in order to use it, customer must have an amount of purchase which is above the issued coupon’s value. For example: A 200 RMB value of coupon can only be used when the customer has a purchase of 201 RMB. The coupon will then be spent automatically and customer will only needs to pay for the balance amount.
5One Customer (One user account) can enjoy this benefit twice a day.

2018.07.01 Great News!

Tax-free is much flexible now!

1st of July 2018 onward, we allow tax-free for a combination of both general merchandise and consumable goods in a single receipt within a purchase of 5,000 yen until 500,000 yen (excluding taxes). Both category of goods will be sealed in a specific, transparent plastic bag. Customer is not allow to open the seal and consume the goods before leaving Japan within 30 days.

2015.07.01 For your info

New duty-free system launched.

In summer 2015, a new duty-free system was launched. The time taken to complete the process is much shorter now. About 80% of the processing time is reduced compare with the previous system.

Have a wonderful time shopping with us!

Tax Exemption Service & Guideline

Tax Exemptions

Our store will gladly accept applications for tax exemptions.

(only on the day of purchase)

Latest tax handling news

Who is eligible?

Foreigner who have been staying in Japan less than 6 months, and Passport is require when making an application. Residents of Japan are not eligible.

Which products are tax-free?

General merchandise

1Clothing, fashion goods, accessories, wrist watches, and etc.
2With a purchase of 5,000 yen or above, excluding tax.
3Please be sure that items are bring out of Japan within 6 months of the date of purchase so that to avoid any inconvenient during immigration and custom clearance.

Consumables goods

1Foods, beverages, cosmetics, medicines, etc.
2With a purchase between 5,000 yen and 500,000 yen, excluding tax.
3Consumables goods will then be sealed in a specific, transparent plastic bag.
4Customer is not allow to open the seal and consume the goods before leaving Japan within 30 days.

Which shop has tax-free service?


1Cosmetic stores (1st Floor / UK Eng: Ground Floor)
2Shoes corner (1st Floor / UK Eng: Ground Floor)
3Orange House (1st Floor / UK Eng: Ground Floor)
4Bags & Luggages (1st Floor / UK Eng: Ground Floor)
5Cloths & Accessories section (1st, 2nd, 3rd Floor / UK Eng: Ground, 1st, 2nd Floor)
6World Import Boutique EX (branded goods and fragrances, 2nd Floor / UK Eng: 1st Floor)
7Phiten (Health Goods, 3rd Floor / UK Eng: 2nd Floor)

Not Available

1Food market (1st Floor / UK Eng: Ground Floor)
2Bakery ITALIAN TOMATO (1st Floor / UK Eng: Ground Floor)
3Book store 文教堂 (4th Floor / UK Eng: 3rd Floor)
4100-yen shop DAISO (4th Floor / UK Eng: 3rd Floor)
5Event Hall (6th Floor / UK Eng: 5th Floor)
6Travel Center (6th Floor / UK Eng: 5th Floor)
7Massage Puamana (6th Floor / UK Eng: 5th Floor)
8Service Counter (6th Floor / UK Eng: 5th Floor)

Rules That Should Pay Attention

1Consumable goods will be sealed in a specified, transparent plastic bag.
2Please do not open the package until you have leave Japan.
3A friendly reminder that if you open the sealed plastic bag, you will probably be charged an appropriate amount of tax at custom clearance.
4Sealed means any items which sealed in the plastic cannot be consumed during your stay in Japan.
5Limited to individual customers.

It is always a pleasure to be at your service!

In Case You Need Our Assistance...

Step by step guidelines

Procedure With Step by Step Guide to Tax Exemption Service

1Firstly choose the products that you want to buy in the department store.
2Secondly, one of our staff will guide you to the tax exemption service center at:

2nd Floor

(UK Eng:1st Floor)

World Import

Boutique EX

Business Hour:

10:00 a.m. to 07:00 p.m.

1st Floor

(UK Eng:Ground Floor)



Business Hour:

07:00 p.m. to 08:00 p.m.

3Complete the tax exemption process. The person who make the purchase is required to have a passport (with entry certification stamp).
4Make Payment. Others than Japanese Yen, we also accept various cards such as: VISA, MASTERCARD, AMERICAN EXPRESS, and China Union Pay Cards (銀聯).
5Packing and Sealing. Thank you for your purchase, the items will be sealed with a specified transparent plastic which you are not advisable to open it until you have leave Japan.
6We will be looking forward to serve you again.

Translation tools & devices

Translation tablet devices!

We provide translation tablet devices and conversation sheets (point to expressions, etc.) on the 1st ~ 3rd floors for your convenience.

The supported language mainly include English, Traditional & Simplified Chinese, Korean, and Thai.

(various other language are also supported)

Please allow us to assist you!

Floor Map of T.O. Department Store

1st Floor
2nd Floor
3rd Floor
4th Floor
5th Floor
6th Floor

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